Last Updated: September 06, 2026
Welcome to the Norpitatile FAQ.
What does Norpitatile sell?
Norpitatile specializes in decorative home accessories, keepsake objects, jewelry-related storage pieces, tabletop accents, personal accessories, and small lifestyle objects.
Our products include decorative trays, keepsake boxes, aroma stones, candle holders, mini vases, paperweights, jewelry dishes, ring holders, mirrors, ornaments, brooches, coasters, and similar decorative objects.
What are your main collections?
Norpitatile currently has two main collections:
Decorative Objects & Home Accents
Decorative pieces for shelves, desks, tabletops, living spaces, and interior styling.
Keepsakes, Jewelry & Personal Accessories
Products designed around storage, jewelry, gifting, personal use, and small keepsake objects.
Where can I see all products?
You can browse all available Norpitatile products through our Shop All collection.
How long does order processing take?
Orders are normally processed within 1–3 business days after payment confirmation.
Business days generally exclude weekends and applicable public holidays.
How long does shipping take?
After dispatch, estimated transportation time is approximately 7–15 business days.
Shipping time begins after the order has been processed and dispatched.
Why has my tracking information not updated?
Tracking systems may require approximately 24–48 hours after shipment before showing carrier movement.
A short delay in tracking updates does not necessarily mean that the parcel has stopped moving.
Can I change my shipping address?
Contact service@norpitatile.com as soon as possible.
We will try to update the address before fulfillment begins, but address changes cannot be guaranteed after the order has entered processing or shipment.
Can I cancel my order?
Cancellation requests should be submitted as soon as possible.
We may be able to cancel an order before fulfillment begins. However, cancellation cannot be guaranteed after the order has entered processing, packing, or transportation.
What should I do if I receive the wrong item?
Contact us promptly at service@norpitatile.com and include your order number, a brief explanation, and photographs where appropriate.
Our team will review the issue and provide the appropriate next steps.
What if my product arrives damaged?
Please contact us and provide clear photographs showing the product and packaging.
We may request additional information to evaluate the issue.
What is the return period?
Eligible items may be submitted for a return request within 30 calendar days after delivery.
Please contact us before sending any product back.
What condition should returned products be in?
Returned products should generally be in their original condition and include original packaging, parts, accessories, and other included materials where applicable.
How are refunds issued?
Approved refunds are normally returned to the original payment method used for the purchase.
How long does a refund take?
After we submit an approved refund, the time required for the funds to appear depends on your bank, card issuer, or payment provider.
Can refunds be sent to another card or account?
Normally, no. Refunds are generally returned to the original payment method.
Why might product colors look slightly different?
Product appearance may vary slightly because of lighting, photography, screen settings, production differences, surface finishing, or other reasonable factors.
Who operates Norpitatile?
Norpitatile is operated by:
Quanzhou Yanlin Trading Co., Ltd.
Legal Representative: Zhou Songyi
Business Address:
Room 900, Building 2, Zone A, Light Industry New City, Yongchun County, Fujian Province (Cluster Registration)
Email: service@norpitatile.com
Phone: +86 17352790878
Customer Service Hours: 8:00 AM–10:00 PM