Last Updated: September 06, 2026
Norpitatile aims to process and dispatch orders as efficiently as reasonably possible.
Order Processing
After payment confirmation, orders are normally processed within:
1–3 business days
Business days generally exclude weekends and applicable public holidays.
Processing time refers to the period used to verify, prepare, pack, and arrange an order for shipment.
Estimated Transportation Time
After dispatch, estimated transportation time is approximately:
7–15 business days
This estimate begins after dispatch and does not include the order-processing period.
Delivery estimates are not guaranteed arrival dates.
Actual delivery times may vary because of destination, carrier operations, customs procedures, weather, seasonal demand, public holidays, local delivery conditions, incorrect address information, or other circumstances outside our reasonable control.
Tracking Information
Where tracking is available, customers may receive tracking information after an order has been dispatched.
Tracking information may require approximately:
24–48 hours
after shipment before updated carrier activity becomes visible.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, contact:
as soon as possible.
We will attempt to assist before fulfillment or dispatch, but address changes cannot be guaranteed once processing or shipment has begun.
Delivery Delays
Carrier or customs delays may occasionally occur.
If tracking shows an unexpected delay or you believe the parcel may have been lost, contact our customer service team.
We will review the available tracking information and assist where reasonably possible.
International Delivery
Depending on destination, shipments may be subject to customs procedures, local import requirements, taxes, duties, or other destination-specific rules.
Applicable charges or procedures may vary by jurisdiction.
Incorrect or Undeliverable Address
Orders returned because of an incomplete, inaccurate, or undeliverable address may require additional handling.
Customers should review their address carefully before completing checkout.
Contact
Shipping inquiries can be sent to:
Phone: +86 17352790878
Customer Service Hours: 8:00 AM–10:00 PM